The following information specifically refers to our Standard and Classical Instrument & Equipment policies
Claim inquires to confirm receipt of claim, documents or obtain claim status can be submitted electronically to: firstname.lastname@example.org
If an Instrument & Equipment claim does occur, the following guidelines should help you through the claims process.
Please note: All losses have a $100 deductible per claim, not per item.
Submit to The Hanover Insurance Group a:Damage Questionnaire or Theft Questionnaire
If an item is stolen or misplaced, a police report MUST be filed. A list of all missing items needs to be included, along with serial numbers, if any. If you are not able to obtain the report immediately, please submit the police report number, along with the precinct and phone number. The actual will still be needed.
Submit the airline & flight destination and a copy of the stub, if available
Submit a copy of any complaint that was written to the airlines.
If the loss was due to a fire, a fire report should be submitted
For the most detailed information about how to report any type of claim – Studio, Tour, Special Event or other – please refer directly to your policy for underwriter contact information.
If your claim concerns a policy that is not our Instrument & Equipment or Classical Instrument floater policy, please call 1-800-MusicPro (1-800-687-4277). Press the option for claims or dial 516-487-0300 and ask to be connected to the Claims Department.